Carol Mandel started her keynote address by rhetorically stepping back and looking at the environment: How and why are we cataloging? She divided her observations into three areas: First she spoke of the pressures on cataloging, including, besides the familiar "competition for tighter funds" and "rising expectations for access scope and nature," trends she characterized as decreasing acceptance of backlogs and decreasing tolerance for cataloging costs. Second, she spoke of the expectations of cataloging, for example, the standard "productivity increases," "handling new formats," and use of "electronic resources," plus a detailed breakdown of various "access linkages," going beyond the bibliographic link (OPAC) and the item link (circulation/inventory) to providing links from citations to articles and links to delivery systems (ILL, document delivery). And third, she spoke of the PAC users' searching experience. Here she listed failures like "subject searches often unsuccessful," "successful searches often resulting in too-large retrieval sets," "exact matches to long headings are rare," "OPAC users getting lost," OPAC users being poor typists, unmethodical, unwilling to seek off-line help, and "OPAC users want results, not training!"
This background description led Ms. Mandel to propose for a solution the "enhanced, expanded, extended catalog"--the E3 catalog described by Charles Hildreth. She illustrated the "expanded" and "extended" catalog concepts by showing menu screens from Columbia University's CLIO Plus, which include choices for the OPAC, library hours and info, the Concise Columbia Electronic Encyclopedia, the law library catalog, periodical indexes, non-Columbia OPACs, and RLIN and OCLC access.
Within the engine of this new type of catalog are the links--some of them provided by the cataloger, some by the programmer--to successfully procure the item once it has been identified by the user. For an on-site book, a call number and circulation/location information suffice; for a journal article, a call number and location of the journal in an index citation and a document delivery request are needed; for an item in another library catalog, ILL agreements and reference librarian [=interpreter?] and an on-line request are required; and for text in electronic form, only a command is needed to bring up the text on the screen or send it to a printer!
The fly in the ointment, according to Ms. Mandel and Mr. Hildreth, is that present-generation OPACs have not moved far enough along toward delivering the search interface capabilities which will result in successfully identifying the desired item! Calling these search capabilities third-generation, Ms. Mandel listed such capabilities as matching on natural language query expressions, automatic term conversion, closest-match retrieval, ranked output, related-record searching and browsing, and integration of keyword/controlled vocabulary/classification-based search approaches.
Leaving the development of the new catalog engine, Ms. Mandel moved to the controversial centerpiece of her talk: how to catalog for the enhanced-expanded-extended OPAC under the pressures and constraints described. She characterized the functions of the bibliographic description as needed only for basic identification, which should be approached with flexibility, knowing that there is not just one "right" way, using rule interpretations only when one needs help (not to determine "right" or "wrong"), and which should be pragmatically based to allow quick and reasonable responses to new formats.
For authority control, Ms. Mandel answered the question, "What does authority control mean when you can start in one database and then jump to another to do the same search?" by saying that the goal becomes not the perfect heading, but standardizing, or using the same heading. This is to be accomplished by developing and carrying through with a true national authority file by: (1) making NACO participation so easy that everyone joins, even abstracting and indexing services; (2) streamlining heading establishment--"almost any heading will do"; and then (3) using the headings just as they are in the file!
Concerning subject cataloging, Ms. Mandel states that because each search must match the user's term to the cataloger's choice after the author's intent has been determined in terms of a controlled vocabulary, she posits that the chance is only 10-20% that any particular subject heading will match any given book. [The reviewer hopes that he has conveyed Ms. Mandel's assertion correctly, a conclusion which she said is a summary of several studies.] The need, therefore, in an automated catalog is to create pathways for users--forsaking the single "right" term (don't waste time looking for it!) and accepting other catalogers' terms, using short strings if multiple terms are needed (long strings are complex to construct and searches don't match them), and realizing that use of a controlled vocabulary (read LCSH) is a diminishing part of subject retrieval.
Copy cataloging is reduced to copy check-in, since title verification procedures using bibliographic utilities allow porting a record from a good cataloging source into an OPAC before the item is actually ordered.
Ms. Mandel concluded by challenging cataloging staffs to develop new skills in the wake of these changes: (1) create the new catalog, (acquire databases and assemble records); (2) invent the interface (design screens, access paths, help systems); (3) assure access (develop services for the off-site user, forge new agreements, train end-users, and don't join the minimal-level- record crowd); and (4) don't push these responsibilities off on systems people!
Ms. Mandel's comments drew some heat, as people saw her lowering standards (Everyone in NACO? Who could you depend on?) in response to the pressures for greater productivity amid the demands of the new catalog. Perhaps Ms. Mandel anticipated this criticism at the beginning of her talk when she praised AV catalogers as a more independent, creative group and then stated her definition of quality, "If we meet our objectives, that's quality."
Dave Ritchie
SUNY College at Cortland
Focusing on quality, Janet Swan Hill began her address by emphasizing that quality and quantity are not antonyms, and reminding us that the traditional arguments along these lines usually deal with the extremes, for example, perfection versus quantity, or, quantity versus no quality control and very low standards. Assuring us that the extremes are not the issue, she said that she was only going to make use of them for clarity.
For her first analogy, Ms. Swan Hill described the perfect baseball game, one in which the batters never hit the ball. A pitcher throws nine balls to a catcher, three each past three batters, and then the group in the field changes places with the group at bat, until.... And there didn't seem to be much point to this game, and there was no interest in it. She then described a really imperfect baseball game, one that has no standards and almost no quality control, and a lot of awful things happen. Again, there didn't seem to be much point to the game, and there was no interest in it.
Ms. Swan Hill proposed that if it were possible to put some teams together to play the game, and if enough people were willing to watch the game, before long, both the watchers and the players would begin to insist on increased standards. In fact, they would probably make the standards consistent, and institute a higher level of quality control. And she submitted that catalogs are like baseball--that the perfect catalog is probably very small and probably will not have what people are looking for, so they will stop using it; and that the imperfect catalog is probably quite large, and probably very little of what is in it is useful, so people will stop using it as well, concluding that, "something between perfection and a mess is what keeps baseball going, and it's what keeps people using catalogs."
Ms. Swan Hill then emphasized that quality is not a trivial matter. For instance, the use of commas and spaces can be considered of little importance, but in some cases they can also determine whether or not an item is accessed in a catalog. For example, the use of commas and spaces can effect subfield coding in a MARC record, and subfield coding can determine whether or not an item is accessed. She told us that the trick to learn, then, is to know when some detail matters and when it doesn't. She also reminded us that there are many users of the catalog, and though network administrators can and do define quality in cataloging, quality is not absolute. "What constitutes an appropriate level of quality in one circumstance may constitute either overkill or carelessness in another." And further, she pointed out, quantity is not determined by quality alone. There are other things that have an effect on quantity, such as staffing, equipment, work flow, and automated systems. Giving several examples, she then stressed the concept of usefulness.
Next, Ms. Swan Hill presented her second analogy: that determining your standards for a cataloging record is like deciding on an automobile. Using an automobile for her analogy, she listed several standard and optional features, for example, an engine, a starting motor, an energy source, a fuel tank, a way to steer, a radio, an air conditioner, tinted windows, a cellular phone, a sun roof, etc., pointing out that there are choices with each of these things. And that the selections made by an individual buyer depend on that person's need and experience compared to the price of the thing. She concluded that the way we approach our cataloging record and basic cataloging standards should be given the same attention that we give to purchasing cars.
Finally, Ms. Swan Hill reminded us that as catalogers, we know the potential impacts of our cataloging decisions better than anybody else, and that as catalogers, "we need to use that judgment to make sure that we and others know that quality is never versus anything. Quality is for usefulness and service."
Johanne LaGrange
Columbia University Health Sciences Library
Sarah Thomas spoke to us of the necessity of finding a good balance between quality and quantity. She began by presenting both sides of the equation at LC, first reading comments from the Special Materials Cataloging Division to show that quality and consistency are highly valued. She then presented recent statistics to emphasize that LC's 40 million record arrearage is a strong driving force.
Ms. Thomas then read some definitions of quality. For her, quality in a cataloging record includes timeliness, accuracy and the way in which the record is responsive to the user. For Mary Bolin, "A high quality cataloging record is one that identifies the item and puts it together with others of its kind. It analyzes the contents, provides as many access points as necessary, and is accurate.... Such a record should be usable, without alteration, by another member of a shared network database." (J. of Aca. Lib. 16(1991):357-61) And, for Jennifer Younger, quality is defined as the goodness of the results, whether products or services, as judged by the customer. They will decide what is important, e.g., timeliness, accuracy, and/or detailed information, in creating their satisfaction or dissatisfaction with the results. (ALCTS Newsletter 2(1991):81-3)
In addition, Ms. Thomas reviewed some relevant points from a recent Total Quality Management seminar: (1) understand what the customer needs (and be careful to make the distinction between what the customer says he or she wants, and what they really need); (2) restore pride and dignity to the work force (participation, ownership and teamwork); (3) do the right thing the first time (that is, really work on doing it right, and, Ms. Thomas emphasized, it is also important to make sure you are doing the right thing). She also outlined some features of total quality: (a) customer requirements, (b) product improvement, (c) process improvement, (d) work force empowerment, (e) management transformation, and (f) quality of work.
Ms. Thomas then addressed her central question: What are we going to do to address the problem of needing to insure quality and at the same time not disregard production? The first option she presented was maximizing resources, using as an example copy cataloging at LC. She reviewed the current process and considered how LC might use our records more effectively, and make a larger contribution in terms of original cataloging. She also spoke of plans to expand and streamline the NACO program, and of considerations to improve subject subdivisions.
She next addressed the topics of training and quality review, mentioning that these are areas that contribute to quality but impede quantity. Here she spoke of the large investment in training, and considered that while we may be training people to do something right, we may not be doing the right thing. For example, if there were a more standardized training program, the records that would be produced as a result of that training would be more usable by people without tweaking or fiddling. She also suggested that perhaps elaborate processes of quality review could be reconsidered, allowing more responsibility to lie with the individual.
Ms. Thomas continued, asking us to consider adding quality to our records, for example, adding some new features to the record that will be worthwhile for people, e.g., adding the table of contents to records. Another suggestion was to provide collection level records for getting material out to people without subverting the quality of the database.
That quality and consistency are vital to LC was also a part of the findings of a project done by some Georgetown University MBA students (Tom Billington ... et al.). In addition these investigators found that the way in which catalogers were evaluated contributed to the arrearage and a resistance to change. Their recommendations included team cataloging (the study was done before the Department reorganized), and they suggested that plans to improve cataloging quality should add to end-user value. Their suggestions for future directions included moving away from the paradigm of command and control to one of continual learning, one that emphasizes problem solving at all levels. It was noted that this approach assumes that real responsibility motivates high performance, that people make better decisions when they work together, and that better performance occurs when artificial differences in how people are treated are removed. Ms. Thomas reported that already team cataloging has shown an increase in production at LC.
In summing up, Ms. Thomas offered general advice for finding a solution to the proper balance between quality and quantity--be a player, think creatively, think expansively, continuously improve, and be proud of your accomplishments. And, finally, she told us that she is convinced that we need to reconceptualize the bibliographic record, that we are going to have to come up with new ways of representing bibliographic information, ways that will allow us to cope better with the plethora of material that we are working with, and that we will be working with.
Johanne LaGrange
Columbia University Health Sciences Library
Ann Sandberg-Fox began the workshop on Computer Files cataloging with a discussion of where we were in the 1970s and '80s and where we are in the '90s in terms of technology, material, and cataloging rules.
We've progressed from mainframe computers to personal computers and their modifications, CD-ROM and video players, multimedia computers, and wireless networking. We've gone from data on magnetic tape to programs on magnetic disks, data and programs on optical and magneto-optical disks, and electronic networks.
In 1978 we started using AACR2 Chapter 9, supplemented by ALA guidelines in 1984. In 1987 there was a draft revision of AACR2 Chapter 9, followed in 1988 by the total revision of AACR2. Ms. Sandberg-Fox advised that currently Chapter 9 is to be used for cataloging single format computer files and Rule 1.10 should be applied for interactive (multimedia) materials. It remains to be seen whether Chapter 9 will be revised again or a new chapter 14 written to provide standards for cataloging interactive materials.
Ms. Sandberg-Fox next addressed descriptive cataloging issues. She expressed the importance of providing and enhancing item access for users and for catalogers (recognition of record matches). Questions for discussion were incorporated as the computer files cataloging record was reviewed.
Her title area recommendations included always noting the source of the title proper even if it is the chief source, including notes for variations in title, and assigning uniform titles for a computer file and other works having the same title when both are title main entry.
In dealing with edition area problems, Ms. Sandberg-Fox recommended using the terms for edition as given by the producer, e.g., version, release, and noting the source of the edition statement if it is different from the source of the title proper.
Following discussions on file characteristics, physical description, the mode of access or system requirements note (the 538 field), and the choice of main entry, Ms. Sandberg-Fox addressed two major points in the assigning of subject headings: (1) do not assign subject headings to bring out the make or model of a computer, program language, or operating system--use the 753 field to provide technical details access; and (2) do not assign a subject heading for a named computer program to the program itself (this is assigned only to works about the program)--use the appropriate topical subheadings instead.
This workshop provided solid, practical advice for computer files catalogers and enabled a clearer understanding of the changes and developments affecting them.
Lucille Messner
Arizona Health Sciences Library
The workshop on Videorecordings Cataloging was presented three times during the Conference. As a basis for discussion, Mr. Weitz had prepared a list of 13 items which may cause trouble for catalogers of videorecordings. After his introductory remarks, he invited us to choose items from the list to discuss. He also supplied us with copies of 21 OCLC records which illustrated items on his problem list.
In his introduction, Mr. Weitz emphasized the importance of viewing at least the title frames, since they are the chief source for establishing the title. Catalogers must be alert to meaningful differences in title among the video itself, cassette label, and container, and note these on the record. With the advent of full-text access on OPACs, a meaningful summary note will become an increasingly important access point.
There was a lively discussion of inputting a new record versus using an existing record on OCLC. Mr. Weitz prefers catalogers to use an existing record when possible, rather than adding a new one. Problems occur trying to match a video to an existing record, and catalogers expressed a need to know whether or not a video had been viewed as a basis for the cataloged OCLC record. LC uses a note, "Screened for credits only," for archival material. Allowing a similar note on regular videorecording records would be extremely helpful, according to catalogers present. Duplicate records result from different cataloging, which in turn results from the means, or lack of means, of actually screening videos when cataloging.
Other items discussed were the 538 note, determining the publication dates of videos, genre headings, and handling locally-produced videos. The discussion shed new light on various aspects of video cataloging, especially for those of us with less experience working with this format. Users of OCLC particularly benefitted from the discussions of areas specific to it.
Nancy Holcomb
Cornell University
Ms. Davis, Team Leader of Music and Sound Recordings Team I of Library of Congress's Special Materials Cataloging Division, discussed various problems in cataloging sound recordings. With respect to "quality versus quantity," she made reference to LC's consideration of incorporating non-LC records into its MUMS catalog.
Ms. Davis shared examples which illustrated common errors: uniform title usage, tracing distinctive subtitles, incorrect access points, and incorrect subject headings. She addressed other issues as well: conflicting information on the sources of information, use of collective titles, treatment of principal performers, publisher versus manufacturer, and date of publication. She also described approaches for resolving thorny series problems.
From non-music sound recordings she gave examples illustrating: (1) how to handle poorly labeled unpublished recordings, (2) which performer credits to include (depends in part on retrievability), (3) tracings (in context of a backlog there may be insufficient time for the necessary authority work), and (4) use of a uniform title added entry for a radio drama.
With regard to music subject headings she spoke about music form, e.g., Concertos (Violin), and medium, e.g., Violin music. The Library of Congress prefers music form over medium because form seems more likely to be searched. She also described the two pattern headings used for music: Music Compositions found under the subject heading Operas, and Musical Instruments found under the subject heading Piano. For jazz and popular music headings she made reference to LC's Subject Cataloging Manual: Subject Headings. For music cataloging in general she mentioned LC's Music Cataloging Decisions (MCDs) in the Music Cataloging Bulletin published by the Music Library Association. She ended the workshop by discussing the use of geographical and period subdivisions for jazz and popular music.
Jill Shires
University of Southern Mississippi
While the focus of Lucinda Keister's presentation was on still image cataloging at the item level, she emphasized the importance of deciding early which material should be cataloged as a collection and which should receive item-level treatment. She bases this decision on user need and what she described as "grabber" images (e.g. "Galen dissecting a pig"). Even when the decision is to keep a collection together, the "grabbers" should be identified for item-level cataloging as analytics.
Next, Ms. Keister discussed the importance of research and analysis, and she illustrated this by referring to photos she had distributed to the audience as well as a cataloger's work sheet used at NLM. Sometimes there is no information with the picture, and sometimes there is too much. Ms. Keister believes in the "less is more" philosophy--catalogers should avoid the temptation to "embroider" a record with their research and stay focused on retrievability. Pre-cataloging analysis should include the following: user audience, physical aspects of the collection (e.g., prints versus negatives) and, based on reference queries, information needed to find what users want. Catalogers need to keep in mind that users describe concepts in words ("The guy in the chair with a box over his head" turned out to be an engraving entitled, Benjamin Rush's Tranquilizing Chair!). Because the 520 field is searchable in most systems, the note should be "pithy and concise"; and consistent, uniform language should be used.
Ms. Keister concluded with comments on the "copyright purgatory" of modern prints and photographs. When in doubt she recommends putting "Copyright should be investigated before image reproduced" in the 540 field.
Diane Vogt-O'Connor addressed issues involved in collection- level cataloging. Her talk was illustrated with slides of spectacular photos from the Smithsonian's vast resources. In collection-level cataloging she believes the emphasis should be on content, and access must be based on how users request material: by topic, location, time period, process (how something is done or made) and provenance. Ms. Vogt-O'Connor concurred with Ms. Keister on the importance of analyzing a collection and making notes as the first step to cataloging. Through handouts and slides she illustrated how this was done by the Smithsonian Archives Photo Survey Project team when they began assessing hundreds of collections. She emphasized that a knowledge of photographic and printing processes is crucial to effective cataloging. Ms. Vogt-O'Connor and her staff have prepared A Draft Photographic Thesaurus, and she encouraged those interested in trying it out to contact her for a copy.
Eleanor Riley
Getty Center for the History of Art and the Humanities
Craig Locatis began this workshop by showing portions of several NLM prototype interactive programs. One of these is an interactive emergency diagnosis training tool which shows actual patients in an emergency room, and allows the user to make choices and decisions regarding treatment. Another program is an interactive textbook, in which barcodes in the text retrieve moving image sequences to illustrate a point. These demonstrations enabled the audience to see what an interactive multimedia program can do.
Several types of interactive multimedia programs are: audiovisual databases, hypermedia systems with interlinked text and media, tutorials or simulated learning experiences, and virtual reality programs that involve wearing goggles and gloves to view and manipulate images. Interactive multimedia programs may use the microcomputer alone, optical media alone, or combine computers and optical media.
Mr. Locatis then talked about interactive multimedia technology, defining terms and explaining concepts. Computers store and process information in digital form, while optical media can be either digital or analog. Compact disc audio (CDA or just CD) and compact disc read only memory (CD-ROM) are digital, while videodiscs are analog. Mr. Locatis described the sizes and formats of videodiscs and CD-ROMs and compared their features and limitations. He talked about future trends and developments that we can expect to see in the near future.
In the second half of the workshop, Alice Jacobs addressed the cataloging issues surrounding these new formats. Ms. Jacobs was a member of the CC:DA task force that has formulated interim guidelines for cataloging interactive media. These guidelines will probably be approved in their final form at the 1993 ALA Conference and should serve to "demystify" the cataloging of interactive media because they use a combination of existing rules for the various components.
Handouts were provided which outlined the key elements of the guidelines and Ms. Jacobs discussed the major issues involved in descriptive cataloging of interactive media. The first issue is determining whether an item is covered under the guidelines. The cataloger will have to use judgment and base this decision on the multiple types of information the item contains (text, video, software, etc.) and the capacity the components have for interaction with each other and with the user.
Other cataloging issues include determination of the chief source of information and considerations for the physical description and additional notes. The general material designation will be [interactive media]. The MARC record will have to be coded either "g" for projected medium or "m" for computer file, and this will affect the 007 field values and variable fields available to use for that format. Format integration will solve some of these difficulties in that the content designation will no longer be strictly governed by the format selected.
In the question and answer session which followed, it was asked whether we could begin to use these guidelines right away. Representatives from OCLC and RLIN present in the audience recommended waiting until the guidelines are formally approved and disseminated before using them for records that are to be added to their databases. NLM is currently cataloging all of their interactive media titles as videorecordings, with appropriate notes in the records to describe them more fully.
Pat Thompson
Southwest Texas State University
Perhaps this workshop should have been renamed, "Innovative Tools for Use in the Training of AV Catalogers." Heidi Hutchinson described how she and her colleagues produced a "homemade" training video and showed clips from it; and Claudia Weston discussed CatTutor, an interactive media tutorial she co- authored, designed and programmed for the descriptive cataloging of computer files. Both speakers agreed that, while these tools cannot replace human trainers or the value of learning from experience, they help to make learning how to catalog easier and more enjoyable, and thus more productive.
Ms.Hutchinson began her presentation with an overview of the UCR Library, its Cataloging Department, and the departmental production and use of training videos. "AV Cataloging at UCR" was made in July 1990 and used by interns from the UCLA Graduate Library School and copy catalogers who helped resolve an AV backlog. A media cataloging manual Ms. Hutchinson had previously compiled served both as the basis for the script and the accompanying text. Animation, background music, close-ups of OCLC copy, film clips, voice-overs, and live action add interest and humor, even in a low-budget production. She mentioned that twenty minutes is a good length for a video training session; longer sessions should be divided into shorter segments.
Ms. Weston then introduced CatTutor, which provides step-by- step guidance, with system-supplied checks, through the creation of a simulated MARC record for computer files. Hypertext links allow the trainee to access full-text selections of key reference tools such as AACR2R, Chapters 1 and 9, the MARC format for Computer Files, and a glossary of relevant terminology. At the completion of each record the trainee has the option of taking a quiz. Unfortunately, due to on-site equipment difficulties, Ms. Weston was unable to give a demonstration at the conference.
CatTutor is available for both IBM-PC and Macintosh environments. More information, a copy of the final report (CatTutor final report to the Council on Library Resources), or a free copy of CatTutor may be obtained by contacting or sending floppy diskettes (five 3 1/2 DSDD for Macintosh or two 5 1/4 1.2 MBG high density for IBM-PC) to: Claudia V. Weston, National Agricultural Library, Room 100, NAL Bldg., 10301 Baltimore Blvd., Beltsville, MD 20705-2351 phone (301) 504-5018.
Felicia A. Piscitelli
Texas A&M University
Glenn Patton's Format Integration (FI) workshop focused on three key areas: What is it? What does it do? and How does it affect me? Mr. Patton defined FI as the validation of all MARC fields for all types of materials, resulting in a single bibliographic format that contains all the elements needed to describe any item, including the ability to describe the serial- related aspects of any item and any archival characteristics present in an item.
FI developed in response to the problem of developing formats becoming increasingly dissimilar. It became harder for the utilities to maintain changes in the formats or to describe how fields in different formats were different or similar to each other. Although a unified format has been in the works since 1979 as an outgrowth of the adoption of AACR2, it took several years of discussion between groups such as MARBI and the Library of Congress for a final proposal to be made at the 1988 ALA Conference. A three-phase implementation schedule was set up with a target date of December, 1993.
In his workshop, Mr. Patton described the major changes associated with FI. One of these will be the addition of a repeatable 006 field allowing the description of all, not just one, of the characteristics of an item. Although the cataloger will still choose a primary format, with characteristics described in the fixed field, other characteristics of that item will be described in an 006 field. This applies to a wide range of materials, including video serials, sound recordings with accompanying books, videodiscs with still and moving images, and computer files that are also maps. Two new fixed field elements will be added to type of material: type t for manuscript language material and type p for mixed material.
In general, any tag currently valid will be valid in FI. For example, specialized note fields such as the 521 target audience note will be available in all formats and could be useful for such things as children's books. However, there will also be simplification of tags. Some that have been of little use will be made obsolete, such as MEBE. Others which were reserved for future use but never used, such as the 002 and 004 fields, will be deleted. Some tags will be merged. For instance, the 740 tag used for added entries in many formats will, in general, be merged into the 246 field now being used in the serials format for varying forms of title.
Mr. Patton encouraged us to purchase the 1992 edition of Format Integration and Its Effect on the USMARC Bibliographic Format prepared by the Network Development and MARC Standards Office. It can be ordered through the Library of Congress Cataloging Distribution Service.
True to Mr. Patton's promise, this worthwhile workshop clearly described What is it? and What does it do? More importantly, it also explained How does it affect me? The answer is that FI will simplify and streamline our jobs not just as catalogers, but as catalogers who are constantly juggling and struggling with multiple formats and multiple format books.
Ellie Wackerman
University of Maryland